ACADEMY FAQ

STAR SWIMMING ACADEMY

A MULTI AWARD WINNING LEARN TO SWIM ACADEMY FOR CHILDREN AND ADULTS OF ANY AGE AND ABILITY IN LIVERPOOL, SEFTON, ORMSKIRK AND LEIGH

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Kidz Zone

Our Kidz Zone has loads of useful fun and education activities.

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Swim England Awards

Please consider nominating us and/or your favourite Instructor?

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Our Awards

Look at the fantastic awards that we have received over the years!

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Lesson Terms and Conditions

By commencing lessons with Star Swimming Academy Ltd, you agree to be bound by the following terms and conditions:

★ Before the commencement of your child’s swimming lesson and after the swimming lesson has finished, you are responsible for your child.

★ During your child’s swimming lesson, the Star Swimming Academy instructor will be responsible for your child, though please stay in the parent’s waiting area to supervise your child on bathroom breaks etc. as required, regardless of the age of your child.

★ You must ensure that your child does not enter the pool hall and under no circumstance should your child enter the pool until instructed to do so by the Star Swimming Academy instructor.

★ Please ensure that your child does not run or play on poolside before or after your child’s class.

★ You are responsible for your child within the changing rooms, please do not leave children unattended in the changing rooms.

★ Long hair must be tied back or held within a swim cap.

★ A towel or hooded towel should be ready to wrap your child in at the end of each lesson.

★ Children should avoid having food immediately before their class. If your child is hungry before their swimming class then a small healthy snack is permissible, though please note that vomiting in the pool will result in cancelled classes due to pool evacuations.

★ Food is prohibited within the pool hall.

★ Children must not attend lessons for a minimum of 48hrs after suffering from vomiting or diarrhoea.

★ Swimmers suffering from chest, ear or eye infections should not swim until they have completely cleared.

★ Participants are not permitted to swim with any infectious ailments such as chickenpox or whooping cough until the infectious period has definitely finished.

★ All babies/toddlers who are not potty trained must wear swim nappies. Star Swimming Academy has a double nappy policy for our parent and child classes where your child must wear a nappy cover over their disposable swim nappy. Nappies must be disposed of appropriately after your child’s swimming lesson.

★ You are at risk of losing your space in the class if you fail to pay your course fees when notified.

★ Payment should be made either by cheque or bank transfer.

★ Star Swimming Academy does not operate a policy of lesson credits or refunds for children or adults,who fail to attend their classes. If a class is missed for an unavoidable or unexpected reason, please speak to us and where we can we will offer a goodwill catch up class during the same term if possible.

★ Star Swimming Academy does not offer refunds for swimming training services. In exceptional medical circumstances in which a valid doctor’s certificate must be provided, refunds may be granted.

★ Fees paid to Star Swimming Academy in respect of swimming training services comprise 30% administration and business costs and 70% tuition fee. In the event of a refund being awarded only the tuition fee will be refunded on a pro-rata basis for the remainder of the payment term from the date that the refund was requested.

★ On occasions teachers may be replaced to cover staff annual leave and staff sickness.

If you have any questions or concerns regarding these Terms and Condition, please get in touch with us in the first instant. Always remember, we are here to help!

How do I enquire about Swimming Lessons?

Please send us an email via our ‘Contact Us’ page and in the ‘Subject Drop-down Field’ select your preferred venue.

Please note that because of our popularity, you may be placed on a waiting-list, however we will advise you accordingly via our reply.

How long is the waiting list?

The waiting list can vary in length and is also dependent on the ability of the child. We will advise you of the current situation when we reply to your query.

At what age can children start?

We have instructed children as young as 6 months on a one to one basis. Age is not an issue with us!

What if my child isn't a complete beginner?

If you want your child to attend swimming lessons but are unsure of what level they should be enrolled into, we will arrange an assessment which lasts approximately 5-10 minutes so that your child is given the appropriate swimming instruction.

When are the lessons?

The lessons are throughout the week after school, also Saturday’s and Sundays. Please refer to our ‘Classes and Venues’ page for more information.

What if the time is not suitable?

If you can’t make the lesson time at a specific time or location, please call Julie Cranham on 0759 203 1483 or 0330 043 5701 as soon as possible. We cannot guarantee that we will be able to find you a suitable time for your child’s ability.

How much do lessons cost?

When contacting us for the first time, you will be given information on costs of the lessons. Costs vary from venue to venue. Lessons are payable in full at enrollment .

How long do lessons last?

Each individual lesson lasts for 30 minutes.

How many children in each class?

On average there are 10 children per class. Additionally there may be up to 2+ instructors teaching the class.

Who are the instructors?

We have different instructors on different days. All teachers are highly qualified to Swim England standard Levels 1 and 2, in teaching swimming and have full Enhanced DBS checks in place. All instructors will work with your children and assess their ability to achieve their best.

Can I watch?

It all depends on the venue, some venues have seated facilities on the poolside or seated viewing areas behind glass (for example in a cafe area) and unfortunately some do not due to lack of space, health and safety reasons or the pool being used by other users, such as private members .

Whatever the venue, please ensure that you are on the poolside before the lesson is due to end to collect your child from a member of the Star Swimming Academy team.

What awards will they get?

Students are given awards based on the the National Plan for Teaching Swimming. This plan has a range of levels which your child will progresses through. Beginners start on stage 1 and work their way through each level. For more information – see our ‘Learning to Swim’ page or ask at the Star Swimming Academy reception desk at the venue where your child’s class is held.

Will my child receive an certificate and a badge as an award when they have passed a stage or level?

Certificates and badges are available once you child has been assessed to move to the next stage or level. However, there is a cost for the certificate and badge, which is currently £4.00 per stage/level.

If you would like to order the certificate and badge for your child please speak to the instructor who has assessed your child and they will advise you on how to order the certificate and badge.

Please be aware, your child will only pass the level if they have completed all of the skills to the correct standard which is determined by their instructor.

How do I re-enrol onto the next set of lessons?

You will be informed by automated email when enrolment is available for your next set of lessons. Should you wish to continue your lessons, which we very much hope you do, please proceed to follow the instructions on the email.

What if I miss the pay-by date?

If you miss the pay-by date or have trouble paying the new class fees please speak to Julie Cranham on 0759 203 1483 or 0330 043 5701 as soon as possible and we’ll sort something out for you. Please note your child will not miss out on any future classes as your child’s enjoyment of swimming matters to us!